Shipping Policy

Thank you for visiting and shopping at, following are the terms and conditions that constitute our Shipping Policy.

Shipping Policy

Production time

All orders are processed within 2-5 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

If you require your order by a certain date, please contact us prior to order and we will let you know if it is possible (We will make our best to meet your deadline)

Shipping rates & delivery estimates (Ship Worldwide)

Shipping charges for your order will be calculated and displayed at checkout. 

Please note the delivery estimate is from

Shipment method

Estimated delivery time

Shipment cost

Australia Post  Regular (domestic shipping only)

3-5 business days

Flat rate 7$

Free shipping over $90

International Orders

7-25 business days

Flat rate 10$

Free shipping over $120

Prices are in Australian Dollars

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Delivery Issues

If you experience any issues with the delivery of your order, please contact us immediately. We will do everything we can to resolve the issue and ensure that you receive your personalised mug as soon as possible.

If you have any questions or concerns about our shipping policy or the delivery of your order, please do not hesitate to contact us ( We are always here to help and are committed to providing you with the best possible shopping experience.