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FREQUENTLY ASKED QUESTIONS
My Bebe Cadum orders have an average processing time of 2-5 business days so please be noted when purchasing, especially gift orders.
The amount of time it takes for your order to leave our warehouse and arrive at the local delivery carrier is different depending on the product type and destination country. It may take from 5-20 business days. For further information, please visit this page.
As soon as we've dispatched your order, you'll receive an email from us with the tracking details and carrier tracking site.
Yes we do! We use several fulfilment centres around the world.
All orders are shipped from the warehouse closest to the shipping address which means the shipping cost is low and the delivery time short #winning
We are an Australian based company operating with several fulfilment centres around the world. We have warehouses in some European countries, the United States, the United Kingdom, Australia, China, and Canada.
All orders are shipped from the warehouse closest to the shipping address as long as it has sufficient stock.
Yes, you can put the lucky person's address at checkout and if you wish a little note that will be printed on the shipping label.
However at this stage we can't offer gift wrapping or add a card in the package.
Absolutely! All of our mugs are designed to be dishwasher and microwave safe.
We accept the following methods of payment – Via our secure online checkout:
Visa and MasterCard
We're sorry you received a parcel with damaged items! Here’s what you need to do:
Contact us (firstname.lastname@example.org) within 48hours of reception, tell us about your problem(s), and don't forget to attach photos/videos that show the defect/ damage condition.
We will then arrange for a replacement or a refund.
If you realise you have made a mistake with your order please email us at email@example.com immediately with the subject title ORDER CHANGE and your order number and details.
We will do our best to help, but if your order has already been sent for processing then unfortunately there is nothing we can do to change your order.
Thank you for your understanding.